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Agentic AI in SaaS: How AI Agents Are Transforming Software Products and Workflows
Agentic AI has the potential to change SaaS from software that users primarily operate into software that can increasingly perform bounded business outcomes on their behalf.
That is a much more significant change than adding an AI assistant to an existing application.
The transition affects product architecture, user experience, workflow design, security, permissions, pricing, customer expectations, and competitive strategy.

Michelle Mckee
4 days ago15 min read
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