The ITIL change process is a vital part of any mature IT service management framework. It ensures that changes are made in a controlled, predictable, and safe manner.

Service management in cloud computing is more than a technical necessity it is a strategic advantage. It ensures that organizations can leverage the full potential of the cloud while maintaining stability, security, and cost efficiency.

This blog will explore the ITIL Capability Maturity Model, compare ITIL vs Agile, discuss the importance of ITIL portfolio management